Institutional policies

Quality policy

Servicios Especializados del Corazón is committed to strengthening a culture of service through a management model that ensures the satisfaction of our patients, by providing health services that are reliable, safe, timely and delivered with human warmth. We pursue excellence in health care and continuously improve our processes for the benefit of patients and their families, staff and shareholders, enabling the institution’s profitable growth and long-term sustainability.

Patient- and family-centered care policy

Servicios Especializados del Corazón is committed to providing comprehensive, integrated and continuous care to patients and their families. Our care model responds to health needs while respecting each person’s individuality, and offers opportunities to take part with an emphasis on clear communication, self-care, health promotion and disease prevention. Through multidisciplinary clinical management, we strengthen adherence to treatment and help patients achieve greater wellbeing.

Patient safety policy

Servicios Especializados del Corazón is committed to providing safe care focused on patients and their families. We promote safe clinical practices, timely management of care-related risks, and the reporting and analysis of safety events, to strengthen organizational learning and build a culture of safety.

Humanization policy

Servicios Especializados del Corazón has built a policy grounded in a culture of humanization, so that patients, their families and other stakeholders receive care that guarantees respect, privacy, dignity, safety and clear communication.

Risk management policy

Servicios Especializados del Corazón has a comprehensive risk management policy set by senior management as part of its strategic direction. Within the institutional care model, it uses tools and methods to identify, analyze, evaluate, treat, monitor, improve and communicate risks related to health care, administration, support services and the environment, so that impacts that could affect the institution’s objectives are eliminated, mitigated, reduced, transferred or accepted.

Technology management policy

Servicios Especializados del Corazón’s biomedical technology policy is to provide efficient, effective and safe care within the institutional care model, using state-of-the-art equipment and ensuring it works correctly and is operated by competent staff, following the manufacturer’s recommendations and a sound preventive maintenance program.

Environmental management policy

Servicios Especializados del Corazón is committed to protecting the environment by identifying and evaluating the environmental aspects and impacts of our services, through environmental programs and practices, a comprehensive plan for managing health care waste, and compliance with applicable regulations.

Occupational health and safety policy

Servicios Especializados del Corazón is committed to implementing its Occupational Health and Safety Management System, protecting the physical, mental and social integrity of workers, patients, visitors and the community. We manage hazards and risks with the participation and consultation of our staff, promote a healthy and safe work environment at every level of the institution, comply with legal requirements and safety procedures, and continuously improve the system.

Alcohol, tobacco and psychoactive substance prevention policy

Servicios Especializados del Corazón has a policy on alcohol, tobacco and psychoactive substances to prevent harm and to improve and maintain staff health and wellbeing, ensuring conditions that allow everyone to perform their duties properly.

Servicios Especializados FCB S.A.S. recognizes that smoking, alcoholism and psychoactive substance use harm workers’ health and safety, impair their ability to perform, and affect the safety, efficiency and productivity of other employees and the company as a whole.

To achieve an optimal work environment and encourage healthy lifestyles, the policy adopts the following rules:

• Possessing, using, distributing or selling alcoholic beverages and psychoactive substances on the institution’s premises is prohibited.
• The institution may carry out alcohol and drug tests, directly or through third parties, when there is reason to suspect abuse, or when a worker or contractor is involved in an accident and substance use must be ruled out.
• Reporting to work under the influence of alcohol, drugs or hallucinogenic or addictive substances is strictly prohibited.
• If an employee is confirmed to be under the influence of alcohol or drugs, the company will take disciplinary action under its Internal Work Regulations, respecting due process.

We are committed to activities that communicate, promote and ensure compliance with this policy.

Personal data policy

See our personal data processing and protection policy.

This is a translation for information purposes. The Spanish version is the official one.