Quality and awards
A certified management system and a service culture assessed against external standards.
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Certifications
Our management systems are certified by Icontec, with international recognition from the IQNet network:
- NTC ISO 9001:2015, quality management system. Certificate SC7166-1.
- NTC ISO 45001:2018, occupational health and safety management system. Certificate ST-CER961165.
What do they mean for you? ISO 9001 certification means an independent body regularly checks that our care processes are documented, followed and improved based on measurement and patient feedback. ISO 45001 certifies that we look after the safety and health of our staff, the people who care for you.
Scope of the quality management system
Outpatient psychology and nutrition consultations (low complexity); specialist consultations in cardiology, sports medicine and electrophysiology (medium complexity); invasive and non-invasive cardiovascular diagnosis (medium and high complexity); diagnostic and therapeutic support in cardiac catheterization and nuclear medicine (high complexity); and cardiovascular prevention and rehabilitation programs (low and medium complexity).
Quality policy
Servicios Especializados del Corazón is committed to strengthening a culture of service through a management model that ensures patient satisfaction, with health services that are reliable, safe, timely and delivered with human warmth. We pursue excellence in care and continuously improve our processes for the benefit of patients and their families, staff and shareholders, to grow profitably and sustainably.
Quality objectives
- Ensure and increase satisfaction, timeliness and warmth in the delivery of services.
- Provide health services that are reliable, safe, timely and delivered with human warmth.
- Maintain staff commitment.
- Ensure continuous improvement of the quality management system.
- Increase the organization’s profitability.
Awards
- National Responsible Hearts Award 2019, from the Colombian Society of Cardiology, in the health provider category, for the Hearts in Motion program.
- Business Merit Award 2019, from Universidad Simón Bolívar, in the health company category.
- Sustainable Environmental Management Award (GAES) 2019, from CORPONOR, in the medium-sized service company category, for the SEFCB Palpita Verde program.
Indicators
Every year we publish our results on patient experience, safety and care activity. These are our 2025 results. See also our regulatory indicators (in Spanish).
Patient experience
- Overall satisfaction95.86%12,040 surveys across all services. It was 98.44% in 2024.
- Would recommend us98.43%Respondents who would definitely recommend us.
- Satisfaction with timeliness97.77%Timeliness of care, as rated in the satisfaction survey.
- Satisfaction with compassionate care96.17%Compassionate care, as rated in the satisfaction survey.
- Satisfaction with information provided96.11%Communication, education and information, as rated in the satisfaction survey.
- Complaints per patients served0.11%47 complaints and requests, and 77 compliments, among 43,955 patients served.
Patient safety
- Patients correctly identified99.99%Share of patients identified without error.
- Consent forms correctly completed99.96%Informed consent forms correctly completed by patients.
- Falls at our facilities0.007%Share of patients who had a fall.
Care in numbers
- Patients served43,955Across all services.
- Non-invasive cardiology procedures23,681ECGs, echocardiograms, Holter monitoring and more.
- Interventional procedures787In 747 patients. There were 949 in 2024.
- Specialist consultations9,160Outpatient specialist care.
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