Contact

Petitions, complaints, suggestions and compliments

Submit petitions, complaints, suggestions, compliments, questions, information requests and reports of possible corruption through our feedback form (in Spanish) or by email to [email protected]. You can also use the suggestion box at our locations.

If you are not satisfied with our response, you can contact the National Health Superintendency (Supersalud) or the Norte de Santander Departmental Health Institute. Their channels are listed under oversight bodies.

Patient services office (SIAU)

It is only at our main location, Calle 19 No. 1-44, Barrio Blanco. There we can guide you, receive your feedback and process copies of your medical records.

Hours

Monday to Friday, 7:00 a.m. to 12:00 p.m. and 2:00 p.m. to 6:00 p.m.; Saturday, 8:00 a.m. to 11:00 a.m.

Phone

+57 (607) 595 6075, ext. 105

Email

[email protected]

Rate your care

If you have visited us, tell us how it went in our satisfaction survey (in Spanish). Your answers help us improve.

Opening hours (Colombia time, UTC−5)

In person at our main location (Calle 19)

Monday to Friday, 7:00 a.m. to 6:00 p.m.; Saturday, 8:00 a.m. to 11:00 a.m.

In person at location 2 (cath lab)

Monday to Friday, 8:00 a.m. to 12:00 p.m.

Call center

Monday to Friday, 7:00 a.m. to 7:00 p.m.; Saturday, 8:00 a.m. to 2:00 p.m.

We are closed on Colombian public holidays.

Correspondence

Email

[email protected]

Postal address

Calle 19 No. 1-44, Barrio Blanco, Cúcuta, Norte de Santander, Colombia

Email us about your request

Petitions, complaints, suggestions, compliments and general questions

[email protected]

Results, medical records and the patient association

[email protected]

Interventional cardiology (cath lab) appointments

[email protected]

Appointments for hospitalized patients

[email protected]

Tax certificates

[email protected]

Electronic invoices

[email protected]

CVs and internships

[email protected]

Ethics and transparency line

[email protected]

Legal notices

[email protected]