Booking an appointment

You can book by WhatsApp, by phone, online, by email or in person.

In this section: Patients

On this page

Ways to book

Booking desk on WhatsApp: +57 320 936 2904. We will ask for your details and supporting documents: authorization, medical order, medical records and ID.
Patient lines (mobile and WhatsApp): +57 320 274 5021 and +57 320 274 5025.
Main line: +57 (607) 595 6075, option 1.
Patient portal: Request your appointment online at app.sefcb.co. Our staff will contact you to confirm it.
Email: Send your documents to [email protected]. For hospitalized patients, [email protected].
In person: Calle 19 No. 1-44, Barrio Blanco, Cúcuta. Take a ticket for appointment requests and have your documents ready.
Social media: Send us a direct message on Facebook or Instagram.

For interventional procedures, write to [email protected] or call +57 312 362 1884.

In person at our main location (Calle 19): Monday to Friday, 7:00 a.m. to 6:00 p.m.; Saturday, 8:00 a.m. to 11:00 a.m.
In person at location 2 (cath lab): Monday to Friday, 8:00 a.m. to 12:00 p.m.
Call center: Monday to Friday, 7:00 a.m. to 7:00 p.m.; Saturday, 8:00 a.m. to 2:00 p.m.

We are closed on Colombian public holidays.

All times are Colombia time (UTC−5).

If you are a health plan (EPS) member: Medical order, original authorization, ID and medical records.
If you have private health insurance: ID, medical order, medical records and authorization when the service requires it. If you do not have a printed authorization, we can process it by phone or through your insurer’s website.
If you belong to a special health plan: ID, medical order, authorization and medical records.
If you pay for your own care: Medical order, ID and medical records, if you have them.

You may ask to be seen by the professional of your choice among those available at the institution.

Book online or message us on WhatsApp. We reply during opening hours.