Results and medical records
Download your results from the patient portal or request a copy of your medical records.
On this page
Your results
Your test results are delivered through the patient portal, which you can access from anywhere with an internet connection. Diagnostic images can also be downloaded there.
If someone else will pick up your results in person, they must bring an authorization letter signed by both of you and a copy of your ID. Without it, we cannot release them.
Copy of your medical records
Medical records are private and confidential. Third parties may only see them with the patient’s authorization or in the cases defined by law.
You can request it in two ways:
- In person, at the SIAU office. If you come for a specialist consultation, you can ask for it at the end of your visit.
- By email, to [email protected]. Attach the completed and signed request form, along with the documents that apply to you under the requirements below.
On the form you can choose to receive the copy on paper or by email. We will let you know when it is ready.
- SIAU office
- Patient Information and Services Office, Calle 19 No. 1-44, Barrio Blanco.
- Hours
- Monday to Friday, 7:00 a.m. to 12:00 p.m. and 2:00 p.m. to 6:00 p.m.; Saturday, 8:00 a.m. to 11:00 a.m.
- Contact
- [email protected] · +57 (607) 595 6075, ext. 105.
Forms to download
Print them and fill them in. Bring them with the other requirements or email scanned copies to [email protected]. The forms are in Spanish.
- Request for medical records and diagnostic results
- Authorization to release results or medical records to a third party
Requirements
If the patient requests it
- Copy of the patient’s ID.
- Medical records request form.
If a relative or authorized person requests it
- Copy of the patient’s ID.
- Copy of the authorized person’s ID.
- Third-party release authorization form, completed by the patient.
If the patient is a minor
The parents or legal guardian request it, with:
- Copy of the parents’ or legal guardian’s ID.
- Copy of the minor’s ID.
- A document proving parentage or legal guardianship, such as the birth certificate.
- Medical records request form.
If the patient has died or cannot give authorization
- Original ID of the person requesting.
- Documents proving the family relationship, such as a birth or marriage certificate.
- Copy of the death certificate, if applicable.
- Medical records request form.
Regulations we follow
- Resolution 1995 of 1999, on the management of medical records.
- Law 23 of 1981, on medical ethics.
- Constitutional Court ruling T-182 of 2009, on family access to medical records.
Need an appointment?
Book online or message us on WhatsApp. We reply during opening hours.